Chosen Solution
My phone was dropped. I had to order a new screen from ifixit. I Didn’t change it myself. This was done in mobile service, my close friend.He did everything in the best possible way, but after a while I noticed that the proximity sensor not working…..on face when calling an hand when to put on the top of screen.Decided to send him a video with the problem….so I filmed a video with my pixel 1 (he have a lazer autofocus on the back side nearby the camera)….And I noticed that the proximity sensor began to blink on Pixel 5a when the pixel 1 lazer autofocus hit near sensor. But sensor DOESN’T work on hand or face)))What is this miracle?He dissamble the phone again to make sure no sealant or something had gotten in there. But as it turned out, there was nothing really got there.After a while he discovered something….He sent me a video!!!In disassembled and working condition phone he put his finger between the screen and the motherboard where the proximity sensor located and try to call - SO IT WORKS))). But when he puts the screen back on the clips..try to call…and put his hand ON THE TOP of the screen the proximity sensor DOESN’T WORK (((.There may be screen problems or sensor?Can help factory reset?(to recalibrate the sensor)
Hi Andrey, This may sound like a dumb question, but are you sure your friend remembered to remove the protective plastic over the hole for the proximity sensor? You can see what I’m referring to in this picture from the iFixit Store.
It’s such a basic issue, but believe me, I’ve dealt with that exact same problem with other users here on iFixit and in my own repairs. I’d love for that to be your problem, since the fix is so quick and simple; just remove the plastic and you’re good to go.
