Chosen Solution
While on facebook my touch screen just stopped working… The screen comes on and stuff like normal… But it just isnt responsive at all.. I tried almost everything.. Tried reseting it i tried booting it into safe mode… But still nothing Any other tips before i perform a factory reset.. Which i really do not want to do
When the screen touches itself its called ghost touch. This happened when there is physical damage to the screen which calls for a replacement.
Try connect with USB-C/OTG reduction some mouse…. Try backup your data first on memory card… After hard reset can help…. Maybe…. But data you can
If it is new and if it’s not cracked or water damaged then Samsung should be able to sort that out for u, just backup stuff u need first though P.s did u remove the tempered glass u said u had on it and try it without that on???
Unfortunately it’s likely not a software issue. If you said the screen is touching itself (Ghosting) then that likely means it’s a hardware issue with the screen itself. You may have just gotten a bad screen. If the phone is still under warranty then I would suggest you back up what data you need and claim the warranty on the device.
